Claims Handling Services

Peter Drucker

Surge Support

Even in the best managed claims organisations, unexpected pressures can arise leading to backlogs of correspondence and task activity. This directly leads to claims leakage and the sooner it is addressed the better.

Halogen can provide a ‘Task Force' to supplement and support your claims department with a view to minimising the impact of the backlog and getting the work back on track.

Deadwood Clearance 

The pressure to handle correspondence often overshadows those cases that are inactive and the diary to follow them up is often overlooked. These can lead to redundant reserves remaining in place, distorting your results and subsequent forecasting. It can also lead to "claims incubation" where claimants build a case without your knowledge. So it is crucial that the ‘deadwood' is cleared and the dormant cases are properly examined.

Halogen is experienced at clearing large volumes of deadwood, releasing substantial over-provisions and in spotting the cases that may become problematic and suggesting a course of action to address them.

Recoveries

As with ‘Deadwood Clearance', recoveries often fall behind when a department falls into backlog. TP insurers are unlikely to write reminding you to chase them for reimbursement! Substantial sums can be outstanding and need to be chased with vigour. Halogen has innovative solutions to help you recover historic debt.

The commentary above is only an indication of how Halogen might help. For more detailed information please contact us.